Contact & Support

24/7 STIWA Shopfloor Software Support - Always there for you, worldwide. 

Shopfloor Software Support 

We support you worldwide - around the clock and throughout the entire duration of the lifecycle.

STIWA Software Services – Driving Production Success 

From planning to series production, STIWA software services provide the expertise and technology needed to enhance efficiency and quality. 

Tailored solutions support plant manufacturers and operators with seamless data integration, process optimization, and quality assurance. 

  • Consulting & Concept – In-depth analysis of production requirements and development of a customized digital plant model. 

  • Software Configuration & Commissioning – Smooth connection to new and/or existing systems, including PLC integration and automation. 

  • Optimization – AI-driven insights enable continuous process improvement and long-term operational reliability. 

  • Support – 24/7 phone, mail or onsite support  

STIWA software ensures efficiency, transparency, and future readiness for production environments. 

STIWA Shopfloor Software Licensing Model 

The STIWA Shopfloor Software licensing model provides a perpetual license with the flexibility of optional maintenance. 

  • One-time License Fee – A perpetual license grants permanent software use without ongoing subscription costs. 

  • Optional Maintenance – A separate maintenance contract includes regular updates and support. 

  • Scalability – Licensing costs are based on the number of functions and machine processing stations (Functions × Stations = license cost). 

  • Functions – MONITOR, OPTIMIZE, CONTROL. 

  • No Limitations – No restrictions on data points, operators, or control panels, ensuring complete flexibility. 

This model provides long-term investment security while allowing companies to scale by integrating additional functions or machine stations as needed. 

Support Shopfloor Software Worldwide

Shopfloor Software

Mon-Fri 8:00 am– 5:00 pm (CET)

E-Mail: Support Shopfloor - Software

Support-Hotline: +43 7236 33 51 9020

USA

Mon-Fri 8:00 am– 5:00 pm (EST)

Email: Support USA Shopfloor - Software

Support Hotline USA: +1 980 345 9897

China

Mon-Fri 8:00 am– 5:00 pm (CST)

Email: Support China Shopfloor - Software

Support Hotline China: +86 513 8907 5888

Access Portals


Get an overview of available resources for partners, including an online documentation and download portal, help center, and licensing information. 

 

View Details of Partner Resources

 

 

 

Software Versions


Receive software updates every six months to keep your system running optimally. Our team will support you throughout the project and is always available for additional help.

 

See the Latest Software Versions

Your Contact Partners

Dipl.-Ing. Michael Meisel
Head of Division Sales and Product Management
STIWA Software
Philip Privalov
Team leader Business Development
STIWA Software